Shipping policy

At Cafe Specialists SG, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains our delivery arrangements, shipping charges, delivery times, and responsibilities for orders placed through our website.

1. Order Processing

  • Orders are processed during our normal business hours, Monday to Friday, excluding Singapore public holidays.
  • Orders are generally processed within 1–3 business days after payment has been successfully received.
  • Orders containing products that are temporarily out of stock or require special ordering may take longer. We will contact you if there is a significant delay.
  • For large or commercial equipment, we may contact you to arrange a suitable delivery date and method.

2. Delivery within Singapore

We offer delivery throughout Singapore.

Delivery charges may vary depending on:

  • Product size and weight
  • Number of items ordered
  • Delivery location
  • Whether special handling is required
  • Whether the order contains commercial coffee machines or other heavy equipment

The applicable delivery charge will be shown at checkout or communicated to the customer before delivery.

Heavy & Commercial Equipment

For commercial espresso machines, grinders, coffee machines, and other heavy equipment:

  • Additional delivery charges may apply.
  • Delivery may require special handling or additional manpower.
  • The customer must ensure that there is sufficient access to the delivery location.
  • Delivery to locations involving stairs, narrow access, restricted loading areas, or other special requirements may incur additional charges.

3. International Shipping

We may offer international shipping to selected countries only for commercial orders.

International shipping costs are calculated based on the destination, package dimensions, weight, and shipping method.

For international orders:

  • The customer is responsible for ensuring that the products can legally be imported into the destination country.
  • The customer is responsible for import duties, GST/VAT, customs charges, clearance fees, and other taxes imposed by the destination country, unless otherwise stated.
  • These charges are not included in our product price or shipping fee unless expressly stated.
  • Customs clearance may cause delays that are outside our control.

4. Delivery Times

Estimated delivery times are provided for reference only.

Typical Singapore delivery:

1–5 business days after the order has been processed.

International delivery times vary depending on the destination and courier service.

Delivery times may be affected by:

  • Customs clearance
  • Public holidays
  • Weather conditions
  • Courier delays
  • Incorrect or incomplete delivery information
  • Remote or restricted delivery locations
  • High-volume periods

We are not responsible for delays caused by circumstances outside our reasonable control.

5. Tracking

Where available, customers will receive a tracking number once their order has been dispatched.

Customers should ensure that their contact and delivery information is correct before completing an order.

6. Delivery Inspection

For coffee machines, grinders, and other equipment, customers are strongly encouraged to inspect the package immediately upon delivery.

Please check for:

  • Visible damage to the carton
  • Signs of impact or mishandling
  • Missing packages or components
  • Damage to the equipment

If the package appears damaged, please photograph the packaging and product before disposing of any packaging materials and contact us as soon as possible.

7. Damaged or Missing Items

If your order arrives damaged or an item is missing, please contact us within 48 hours of delivery with:

  • Order number
  • Photos of the packaging
  • Photos of the damaged product
  • Photos of the shipping label
  • Description of the issue

We will assess the issue and, where appropriate, coordinate with the courier or manufacturer to resolve the matter.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

If an order is returned, redelivered, or incurs additional charges because of an incorrect or incomplete address, the customer may be responsible for the additional delivery costs.

9. Delivery Acceptance

A delivery is considered completed when the order is delivered to the address provided by the customer or received by an authorised person at the delivery location.

For commercial equipment, customers should ensure that an authorised person is available to receive and inspect the equipment.

10. Installation

Unless specifically stated on the product page or quotation, delivery does not include installation, commissioning, plumbing, electrical works, or site preparation.

Installation and commissioning services may be available separately for selected commercial coffee machines.

11. Delivery Restrictions

We reserve the right to refuse or modify delivery arrangements where:

  • The delivery location is inaccessible or unsafe.
  • Special equipment or manpower is required but has not been arranged.
  • The product cannot reasonably be delivered to the specified location.
  • Delivery would violate applicable laws or courier restrictions.

12. Contact Us

If you have questions regarding delivery or shipping, please contact us before placing your order.

Cafe Specialists Pte. Ltd.
Singapore
Email: info@cafe-specialists.com
Phone: +65 6019 0476